Hey, I'm Lucas Nils Mohr (22). My career began with a dual study programme at Deutsche Telekom AG. There I started in service management at T-Systems International GmbH. Among other things, I helped with the agile transformation of the department through SAFe/Scrum knowledge. From the very beginning, it was my primary goal to learn something new every day. So I decided, for instance, to deal with cloud computing and also blockchain technology independently. As a result, my studies took me through a number of exciting additional stages. Thanks to my rapid progress, I was able to take on responsibility in the relevant departments. For example, I assisted the Hungarian cloud computing team by coding cloud resources (IaC), using my acquired AWS DevOps experience (incl. on-site support through deployment abroad in Hungary). The tasks in the blockchain area included smart contract programming with Solidity on the Ethereum Chain.
At the same time, I am always looking for new challenges. Through the scholarship programme of iNTACS e.V., my objective is to further develop and optimize the existing ITIL processes in service management at T-Systems International GmbH using SPICE. For this purpose, I am relying on the PIM.3 module of the SPICE framework. The objective is making workflows more efficient and further improving service experience for the customer.
I would like to thank iNTACS e.V. for this opportunity.